- Online
- Phone
- In person
- Mobile app
Online bill payment
Auto pay
Auto pay
Sign up for Auto Pay and have your monthly payments conveniently deducted from your bank account or credit / debit card. Requires sign in.
Bank account Pay by debit card, American Express, Discover, Mastercard, Visa, Amazon Pay, Apple Pay, Google Pay, PayPal, PayPal Credit or Venmo – through a third party. Additional fees apply. Learn more
Bank account
Bank account
Pay with your checking or savings account.
My Account sign in My Account sign up One-time payment without logging in using your account number, through a third party. Additional fees apply.
Other payment methods
Other payment methods
Pay by debit card, American Express, Discover, Mastercard, Visa, Amazon Pay, Apple Pay, Google Pay, PayPal, PayPal Credit or Venmo – through a third party. Additional fees apply.
My Account sign in My Account sign up One-time payment without logging in using your account number
Bill payment by phone
Pay by phone 24/7
Pay with your bank accountor credit/debit.
Additional fees apply.
KU / ODP
859-367-1200 or 800-383-5582
then 2-2-3
LG&E
502-627-3313 or 800-331-7370
then 2-2-3
Automated phone services
Automated phone services
If you need your account balance or to find out when your bill is due, use our fast path, self service options to take advantage of our automated system anytime,day or night.
BIlling question
2-2-4-5
Account balance/due date and meter reading window
2-2-1
Payment arrangements
2-2-2-1
Payment Info - Online, Locations, Mail Address, Office
2-2-4-2
Business fast-path numbers
Business fast-path numbers
Outages
LG&E Electric Outage
2-1-2
KU/ODP Electric Outage
2-1
LG&E Gas Emergency
2-1-1
Billing & payments
Make a payment
2-2-3
Billing Questions
2-2-4-5
Account Balance/Due Date and Meter Reading Window
2-2-1
Auto Reconnect (self-service)
2-2-2-2-1
Payment Info - Online, Locations, Mail Address, Office
2-2-4-2
Energy Efficiency
Energy Efficiency
2-5
Business Solutions Scheduling
2-5-1
All other Energy Efficiency Programs
2-5-4
Service
Stop or Move Existing Service
2-3-1
Start New Service
2-3-2
New Construction
2-3-3
Website
Website Assistance
2-4-1
Other
EV charging, solar, green energy
2-4-2
Community assistance locations and phone numbers
2-4-3
Request a copy of your rate schedule
2-4-4
Bill payment by mail
You can mail your business payment to the appropriate address listed below.
Please allow extra time when mailing payments to avoid mail delays and late payment charges.
KU/ODP
Kentucky Utilities
P.O. Box 771670
St. Louis, MO 63177-1670
LG&E
Louisville Gas and Electric Company
P.O. Box 7231
St. Louis, MO 63177-1231
Bill payment locations
Note: Applicable for small business customers on the General Service rate.
Option 1: Local retailers (pay at Customer Service desk)
Option 1: Local retailers (pay at Customer Service desk)
How:Use your account number to make a cash payment at the Customer Service desk.
Where:Customer Service desk at the following retailers:
- Kroger®
- Walmart®
- Other retailers. Search locations below.
Notes:Additional fee applies.
Search: To find locations nearest you:
- Click/tap the link below
- Enter the following information on the search screen:
- Location Search – enter city or zip code
- Biller Search – enter your utility company (Louisville Gas & Electric, Kentucky Utilities or Old Dominion Power)
- Select ‘Account Number’ option
Option 2: Local retailers (pay at checkout lane)
Option 2: Local retailers (pay at checkout lane)
How:Use your account barcode on the back of your bill stub or in the mobile app to make a cash payment at the checkout lane. The barcode will be scanned at the register.
Where:Checkout lane at the following retailers:
- CVS®(not valid at CVS Pharmacy®at Target®stores)
- Dollar General®
- Family Dollar®
- Walgreens™
- Other retailers. Search locations below.
Notes: Additional fee applies. Not available at self-scan lanes. Some retailers limit each payment to $500.
Search: To find locations near you:
- Click/tap the link below
- Enter the following information on the search screen:
- Location Search – enter city or zip code
- Biller Search – enter your utility company (Louisville Gas & Electric, Kentucky Utilities or Old Dominion Power)
- Select ‘Barcode’ option
Business office walk-in locations
Business office walk-in locations
After careful evaluation – and due to a decline in walk-in transactions, increased customer use of self-service channels, and best practice among similar utilities – we’ve decided to close all of our business offices across our service territories.
Closures are expected to occur in phases, with all to close no later than the end of 2024.Learn more about our office closures.
Customers are encouraged to use our convenient self-serve options, including our mobile app, online My Account or our automated phone service.
For a current list of office locations, find your utility below.
Prior to an office closure, we’ll make a note on this website via the links below, post signage and mail letters to customers who have recently visited the office.
KU
KU business office locations
Locations
| Address | Office Hours | Nearby Cash Payment Locations | |
|---|---|---|---|
| Campbellsville: 109 W. Main St. | Permanently closed as of March 1, 2023 | View locations (PDF) | |
| Greenville: 380 Airport Rd. | Permanently closed as of May 31, 2024 | View locations (PDF) | |
| Harlan: 184 Bank Dr. | Permanently closed as of September 1, 2023 | View locations (PDF) | |
| Kevil:101 Freedom Boulevard | Permanently closed as of April 26, 2024 | View locations (PDF) | |
| Lexington: One Quality Street (This business office will close Jun. 14.) | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST | View locations (PDF) | |
| London: 611 Myers Baker Road | Permanently closed as of December 29, 2023 | View locations (PDF) | |
| Middlesboro: 2201 Cumberland Ave. | Permanently closed as of May 31, 2024 | View locations (PDF) | |
| Morehead: 138 N. Blair Ave. | Permanently closed as of August 4, 2023 | View locations (PDF) | |
| Morganfield: 2800 US Highway 60 East | Permanently closed as of April 26, 2024 | View locations (PDF) | |
| Mt. Sterling: 209 W. Locust St. | Permanently closed as of December 29, 2023 | View locations (PDF) | |
| Richmond: 200 E. Water St. | Permanently closed as of March 29, 2024 | View locations (PDF) | |
| Shelbyville: 1100 Main St. | Permanently closed as of August 4, 2023 | View locations (PDF) | |
| Versailles: 250 Crossfield Drive | Permanently closed as of April 26, 2024 | View locations (PDF) | |
| Norton, VA: 1000 Park Ave., NW | Permanently closed as of April 26, 2024 | View locations (PDF) |
Don't have a business office nearby?
To make a payment by cash or debit card (Walmart only), try one of our authorized retail payment agents. Additional fees apply.
LG&E business office location
| Address | Office Hours | Nearby Cash Payment Locations |
|---|---|---|
| 820 West Broadway Louisville, KY 40202 (This business office will close Jun. 14.) | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. | View locations (PDF) |
Don't have a business office nearby?
To make a payment by cash or debit card (Walmart only), try one of our authorized retail payment agents. Additional fees apply.
ODP
ODP business office locations
Locations
| Address | Office Hours | Nearby Cash Payment Locations |
|---|---|---|
| Norton, VA:1000 Park Ave., NW | Permanently closed as of April 26, 2024 | View locations (PDF) |
Don't have a business office nearby?
To make a payment by cash or debit card (Walmart only), try one of our authorized retail payment agents. Additional fees apply.
